Individual training
One of the main advantages of „Perfect Sales” is the fact that we are developing our training programs ourselves, we tailor our programs for the specific needs of each customer and for each specific need. Our company offers efficient research projects as well, we have been doing research projects in more that 4500 sales outlets.
Basically our company offers corporate seminars / training which are practical, highly efficient and very motivating. Our trainers all have a many years experience in their respective area.
More than 25 000 company managers, sales and customer service employees have attended „Perfect Sales” programs and they have given us a very high rating – average rating is 9.3 points out of 10 possible.
Professional trainings for sales and customer service department and managers.
Seminar programs:
- Efficient Sales (also available as an open seminar)
- Management ABC (also available as an open seminar)
- Eight Steps of a Successful Deal (also available as an open seminar)
- Efficient Customer Service (also available as an open seminar)
- Situational Leadership (also available as an open seminar)
- Team Building Training
- Difficult Customer / Conflict Solutions
- Business Management
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"Mystery Shopping" offer (secret purchase or call) "Mystery Shopping" is one of the most effective measuring methods of customer service quality which is being used for evaluation not only in presence (secret purchase), but by phone as well (secret call), or when evaluating employee’s direct correspondence with the customer by using internet service (e-mail).
The main research task of "Mystery Shopping" is to help the management of your company to give a comparison about customers’ experience when entering or shopping in your trading place, office or salon. The research of "Mystery Shopping" will provide you with information about the level of your personnel in the two main fields:
- Efficiency in customer service – you will know exactly which level of service do your customers receive and what is the attitude of your employees towards the customers.
- Efficiency of sales – you will get to know if your employees are really „selling” after those principles and standards which you have set, or are they active when recommending other products to the customers.
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